Messian

FAQ

If you still have questions, send an email to
[email protected]

About Get Messy

I'm excited to learn about Get Messy

We’d love for you to take our Orientation. It’s the best way to get an overview of Get Messy in as little time as possible.

How do I make the most of my time at Get Messy?

Jump in. 

Make stuff. 

Make friends. 

Unless you take action, Get Messy will not give you any value except maybe a warm fuzzy feeling for a few minutes.

Get Messy is the catalyst but YOU are the fire. It takes some stepping outside of your comfort zone, but it’s worth it. 

Want to know what to make? Go to the library, search by your skill or by a supply and create the third lesson that comes out. 

Want to know how to make friends? Check out your community options. If you’re still stuck, message one Messian and tell her something nice. 

Where do I find motivation to art journal?

We’ll leave you with these really important words:

Motivation is not a source, it’s a result of action.

Account updates

How do I cancel my membership?

If you’d like to cancel, go to your Account, then Subscriptions. Choose the Membership and subscription you’d like to cancel and choose “Cancel”.

Please note that when you cancel, you lose any coupon codes or lower prices. You will have to wait for enrolment to be open, and rejoin at the higher rate.

If you see yourself rejoining, then we recommend pausing instead.

How do I change my details?

You are able to update your details at any time.

To change your name, email, address, password, or links, just change it on your Account page.

 

How do I change my password?

You can change it on your Account page. It’s right at the bottom.

Click on Change Password to be directed to the Change Password screen. Enter your new password, confirm it, and Update Password.

 

How do I change my credit card details?

If you have a subscription through Stripe, you may change your credit card details at any time. 

Head on over to Subscriptions in your Account. Click on Update. 

And then update the new card number. 

Please note that Get Messy does not store your credit card number. This is done through Stripe, who uses an encrypted service. 

How do I create a profile picture on the site?

Profile pictures are managaed by the Globally Recognised Avatar, Gravatar. Your Gravatar is an image that follows you from site to site appearing beside your name when you do things like comment or post on a blog.

You can update yours or set it up on their site.

Where can I find my membership details?

All your information is accessible on your Account page.

How do I change my plan from Monthly to Yearly or vice versa?

If you’d like to cancel, go to your Account, then Subscriptions. Click on Change Plan. 

You’ll see a pop up with your options. Choose the one you’d like, and you’ll be navigated to the registration page. 

You will receive a prorata rate, so any time you have left on your current subscription will count towards the new one. 

 

How do I pause my membership?

You may pause your membership at any time. This means that you will not be charged while you are away. Just

1. head on over to your Account, then Subscriptions.

2. Choose the Membership and press Pause.

3.  You’ll receive a pop up confirming this, click Yes, and you’ll officially be Paused. 

When you’d like to resume, just do the exact same thing as above. You’ll just choose “Resume” instead of “Pause”. 

How do I resume my membership?

You may pause your membership at any time. This means that you will not be charged while you are away. When you’re ready to come back, 

1. head on over to your Account, then Subscriptions.

2. Choose the Membership and press Resume.

3.  You’ll receive a pop up confirming this, click Yes, and you’ll officially be back!

How long do I have access for?

If you join on a monthly basis, you will have access for one month from the day you register. It automagically renews each month with payment due that day. Like Netflix. 

If you join on an annual basis, you’ll have access for 365 days from registration day. You’ll receive a reminder that it’s due for renewal and on your Messy cake day it will be renewed unless you stop it. 

You can pause or stop your membership at any time, and you will continue to have access until the end of the billing period.

You will have access as long as you are a member.

Navigating the website

Where can I find the latest season?

The new season launches on the first of the month, with new content dropping each Tuesday. There will be a link on your Dashboard to the current season. At any time, you’re able to go to Focus (through the Dashboard or menu) to see what we’re currently doing. 

Where can I find bootcamp?

Bootcamp is only available for the first three days of the month. It will show up in your Dashboard while it’s running. 

After Bootcamp, you can only access it directly here.

Where can I find classes?

You can navigate to your classes through the Dashboard, Library, or through the menu. 

Where can I find the things I've saved?

They’re in your Love Bucket.

Nurturing your tribe

What are Get Messy's community rules?

They’re outlined in our Manifesto.

What happens if I break any rules?

We’re here to facilitate an amazing community experience in your art journey. That being said, we’re here in order to protect this safe space. If you break these guidelines or commit community vibe killers, we reserve the right to cancel your membership at anytime, without refund. When you joined, you agreed to our Terms, and Manifesto.

What are the "rules" for the #getmessyartjournal hashtag?

Feel free to share any art journal pages you are making under this hashtag, they do not have to be only pages made for Get Messy! The more the merrier, lets all be inspired by each other, ok?!

I'm sharing but no one is commenting 🙁

At Get Messy we believe in giving, giving, giving. Receiving comes as a nice addition. If you consistently check out the #getmessyartjournal hashtag and visit other artists’ pages, and leave thoughtful comments on your favourite pages… well the universe is just going to respond in kind.

How do I dig into the Get Messy community?

You can find options for finding your tribe over here.

There are always new and exciting ways to connect with fellow Messians. Check the Dashboard announcements for opportunities for mentorship, accountability, community chats, mail swaps, charity projects and more.

You can also chat to someone directly, ask in the forums, leave kind comments on Instagram, and cheer others on.

How can I hang out with other Messians live?

Be sure to check the Announcements in your Dashboard for upcoming live events. Alternatively, we have a Zoom room where you can either join an already established hangout, or create your own.

More questions?

If we haven’t answered your question, or if you have a specific question to ask, we really do love receiving your emails and giving clarity.

 Email [email protected]